Data deletion instructions
If you are a customer or patient of a business that uses T8
- To stop promotional messages, reply BAJA (or STOP) in the business's WhatsApp chat. The change takes effect immediately.
- To have us delete your data (number, name, appointments and message history with that business), email clientes@solucionest8.com with the subject "Data deletion request", including your WhatsApp number and the business name. You can also ask the business directly.
- We verify your identity by replying to the same number or email, and delete the data within 30 days. We let you know when it is done.
If you are a business or dashboard user
- Email clientes@solucionest8.com from your account email with the subject "Data deletion request". Say whether you want to delete only your user or the whole business account.
- Deleting the business account removes its data, its customers' data, its appointments and the WhatsApp and Google Calendar access tokens within 30 days. Backups are purged within 90 days.
Disconnect WhatsApp or Google from T8
- WhatsApp / Meta: in Meta Business Suite go to Business settings → Integrations → Partners or Connected apps, and remove Soluciones T8. Meta revokes our access to that number immediately. If you also write to us, we delete its identifiers from our database.
- Google Calendar: in your Google Account go to Security → Third-party connections and remove Soluciones T8's access.
Some data may need to be kept to meet legal obligations (for example, tax records); if so we will tell you and keep it locked only for the legally required period. More details in our privacy policy.