Terms of Service
These terms govern the use of the Soluciones T8 platform ("T8"), operated by Fernando Remolina Sánchez Rucobo. By creating an account or using the service, the subscribing business ("the Business") accepts them.
1. The service
T8 is software for service businesses that lets them: serve their customers on WhatsApp with an automated appointment assistant, send appointment reminders and notices, route conversations to a person at the Business, send campaigns to customers who agreed to receive them, and review their schedule and metrics in a web dashboard. T8 connects to WhatsApp through Meta's official WhatsApp Business Platform.
2. Account and access
- The Business is responsible for the people it gives dashboard access to and for keeping their passwords secure.
- Business information (name, hours, services, prices, addresses) must be accurate and up to date.
3. Use of WhatsApp
By connecting its number to T8, the Business agrees to:
- Comply with the WhatsApp Business Messaging Policy and applicable Meta terms.
- Message only people who gave it their number and agreed to receive its messages, with separate consent for promotions.
- Honor immediately any request from a person to stop receiving messages.
- Attend the conversations the assistant routes to it. T8 notifies the Business, but the human reply is the Business's responsibility.
- Not use T8 to send content prohibited by Meta or by law, or to ask for card numbers, bank accounts or government IDs over WhatsApp.
Meta may limit, pause or disable a number or a message template based on its own quality assessment. T8 does not control those decisions.
4. Messaging costs
Each plan includes a monthly number of reminder and notification messages, published in the pricing section of this site. Messages above that number and promotional campaigns are charged by Meta at its current rates: they are billed to the payment method on the Business's WhatsApp Business account or, if agreed, passed through by T8 on its invoice with no markup. Rates are set by Meta and may change.
5. Pricing and payment
The plan price, billing period and inclusions are agreed at signup. Published prices are in Mexican pesos and include VAT (IVA). Billing is monthly and automatic: the Business authorizes the recurring charge on its card through Mercado Pago, which processes the payment; T8 never receives or stores card data. A special price for a set period (for example, the founder price) moves to the list price when that period ends, and any price change is announced at least 30 days in advance. If the Business requests it and provides its tax details, T8 issues an invoice (CFDI) for each charge. Payments are non-refundable unless the law provides otherwise. If a payment is missed, T8 may suspend the service after notifying the Business.
6. Personal data
For its customers' data, the Business is the controller and T8 acts as processor: T8 processes that data only to provide the service and on the Business's instructions, as described in the privacy policy. The Business must have its own privacy notice for its customers and, if it handles health data, their express consent.
7. Health and professional content
T8 does not give medical or professional advice. The automated assistant only manages appointments and routes any message with clinical content to a person. Professional decisions and information the Business shares with its customers are the Business's responsibility.
8. Availability
We make reasonable efforts to keep T8 available, but the service depends on third parties (Meta, cloud providers, Google) and may have interruptions or maintenance. T8 does not guarantee delivery of every message.
9. Intellectual property
The T8 software, brand and materials belong to Fernando Remolina Sánchez Rucobo. The Business keeps ownership of its information and its customers' information, and may request an export when the service ends.
10. Liability
To the extent permitted by law, T8's total liability to the Business for any claim is limited to the amount the Business paid in the three months before the event giving rise to it. T8 is not liable for indirect damages, lost profits or Meta's decisions about the Business's number or templates.
11. Termination
The Business may cancel at any time by writing to clientes@solucionest8.com or from its Mercado Pago account; no further charges are made from the next period. T8 may suspend or terminate the service if the Business breaches these terms or WhatsApp policies. On termination, data is deleted as described in the privacy policy.
12. Changes and governing law
We may update these terms and will give advance notice of material changes. These terms are governed by the laws of Mexico; any dispute will be resolved before the competent courts of Mexico City.
13. Contact
clientes@solucionest8.com · Calle Porfirio Díaz 75, Col. San Jerónimo Lídice, Alcaldía La Magdalena Contreras, C.P. 10200, Ciudad de México, México